Please note our shop will be closed July 3rd and 4th. We will reopen Wednesday, July 5th.

Frequently Asked Questions

The answers to some of the most common questions we receive are found here. If you need further assistance please feel free to reach out to us. [Contact Us]

 

 

Ordering

HOW IS MY PRICING DETERMINED?

Pricing depends on 3 main factors

  • product type (link to products page)
  • total number of ink colors and print placements
  • total quantity of items in your order

DO YOU HAVE MINIMUMS? IF SO, WHAT ARE THE MINIMUMS FOR EACH SERVICE?

Screen Printing

  • Our minimum is 12 garments of the same style, brand and color.

 Embroidery

  • Our minimum is 6 garments of the same style, brand and color.

DTG 

  • Our minimum is 12 garments of the same style, brand and color.

Promotional products

  • Vary for each product type, but generally the minimum is higher than garments (i.e. pens, coozies, tote bags, etc.)

HOW LONG DOES A SCREEN PRINTING OR EMBROIDERY ORDER USUALLY TAKE?

Our standard screen printing and embroidery process’ takes 7 business days after artwork approval. Promotional products take a minimum of 10 business days after artwork approval.

CAN YOU DO IT ANY FASTER? ARE THERE FEES THAT APPLY?

We offer a 3 day rush guarantee provided artwork approved by noon EST. Rush Terms

DO YOU DO YOUR PRINTING IN HOUSE?

We have in house screen printing production facility capable of orders or projects and many levels. All screen printing is done in house on one of our automatic or manual presses.

I HAVE SHIRTS THAT I WANT THE SAME LOGO, BUT A DIFFERENT PRINT SIZE, IS THERE A MINIMUM/COST FOR ME TO DO SO?

Printing or Embroidery is decorated based on the same dimensions for all garments. If you require a print size change due to varying product sizes, there will be a minimum of six (6) pieces to do so and a size change fee per adjustment.

I HAVE MY INVOICE, DO I HAVE TO PROVIDE A MINIMUM AMOUNT TO GET THE ORDER STARTED?

We require a minimum of 50% of the total as a deposit to initiate the order. Payment Terms

DO YOU ACCEPT PURCHASE ORDERS?

If you are a school, college, university or government agency you can submit a purchase under NET 30 terms.

DO YOU OFFER DISCOUNTS?

Yes we do! Visit our Specials page

THERE WAS AN ERROR ON MY ORDER I RECEIVED, WHAT DO I DO NOW?

Please contact your direct representative immediately. Although all our services are final sales, we do provide a four (4) day warranty service after receipt of goods. More Info

CAN YOU SHIP ORDERS?

We use UPS as our main carrier for delivery service. We offer standard ground, 3 day, 2 day and overnight services. We can also deliver locally through our Local Courier Service in the Orlando Metro area

DO YOU HAVE A STORE FRONT?

Yes! We are more than happy to take walk-in and appointments at our showroom. (Map)

YOU DID SUCH A GREAT JOB WITH MY ORDER! WHERE CAN I SPREAD THE WORD?

Products

WHERE CAN I VIEW THE TYPES OF GARMENTS AND PRODUCTS YOU OFFER?

We have a products page. If you have a product that you can’t find, please contact a representative

CAN I PROVIDE MY OWN SHIRTS? IS THERE AN EXTRA COST?

We accept client supplied garments that fall within the material parameters we are able to print on (cotton, polyester, blends). Before you make an order, please submit your client supplied garment form.

CAN I USE DIFFERENT PRODUCTS FOR MY ORDER?

As long as you fulfill six (6) items of the same brand or color, you are able to mix and match different product types.

WHAT TYPE OF MATERIALS CAN YOU PRINT ON?

We are able to print on Cotton, Polyester, Blends (i.e. TriBlends, Poly/Cotton, 50/50,)

  • if you have a particular material, please contact one of our representatives

ARE THERE LIMITATIONS TO PRINTING ON CERTAIN MATERIALS?

Our waterbased and discharge processes generally work better on higher cotton percentage based products. We recommend a minimum of 60% cotton on any given garment.

Our DTG printing works best on 100% Cotton (preferably Ringspun, Softspun or Fashion Brands)

HOW DO I ENSURE THE FITMENT OF A GARMENTS?

  • We can provide garment spec sheets for most of the products we carry which include specific dimensions based on product size (body width, sleeve length, body height).
  • We encourage you to compare those dimension to a garment that you generally wear.
  • We also encourage you to visit our showroom to try on a product or to request a sample shipped to you for free (excluding shipping costs).
  • To learn more about fitting, please view our fitting on our resource pages

Printing

WHAT'S THE DIFFERENCE BETWEEN PLASTISOL, DISCHARGE AND WATERBASED SCREEN PRINTING?

Plastisol is the most popular screen printing process due to its versatility on different garment types, vibrancy and special effects (i.e. puff, metallic, glow, glitter, etc.)

Discharge is a form of waterbased screen printing that bleaches the originally pigment of the shirts and replaces it with a new design. Discharge is generally used for darker garments, more vintage/distressed style prints, and higher quality fashion brands.

There are some product colors that cannot be discharged. Please consult with your representative.

Waterbase is a soft hand screen print process that lays ink within the fibers of a garment. Strongly suggested for fashion products and designs.

HOW TALL AND WIDE CAN I PRINT?

We offer a very detailed resources page that will provide you information of our print dimensions.

WHAT ARE THE PRINT COLORS I CAN CHOOSE FROM?

We provide different decoration stock colors based on the process chosen (i.e. screen printing, embroidery, etc.) Please check out our resources page for all of our color options.

CAN I CHANGE THE PRINT COLOR ON MY SHIRTS? IS THERE A MINIMUM/COST FOR ME TO DO SO?

We require a minimum of six (6) garments per print color change per design. There is a $10 per color change fee

I HAVE A SPECIFIC COLOR I WANT TO USE ON MY DESIGN, HOW CAN I REQUEST THAT?

We provide a pantone matching service for $20 per color. Although pantone matching might have a slight variance from the exact pantone.

Artwork

HOW CAN I GET HELP WITH MY DESIGN?

We provide a design request form that you can submit and one of our representatives will contact you. You can also use our intuitive design studio. Create your design from scratch or work off a design idea!

WHAT'S THE BEST TYPE OF ARTWORK TO SUBMIT? WHAT IS ACCEPTABLE OR UNACCEPTABLE?

Print ready artwork is considered to be scaled to the size you would like printed and created in at least 300 DPI or in vector formats.

  • Acceptable formats include: PSD, TIFF, PNG, AI, EPS, PDF

I WANT TO KNOW HOW MY ORDER WILL LOOK, DO YOU PRINT SAMPLES? HOW CAN I GET AN IDEA OF WHAT MY SHIRTS WILL LOOK LIKE?

We always provide a free design proof before an order goes into production. If you must have a physical sample, please contact your representative for a spec sample cost (spec samples are generally created for high volume orders - 500+)

I APPROVED OF MY PROOF, HOW WILL I KNOW WHEN TO PICK UP MY ORDER?

Once your proof is approved, our artwork team will email you with confirmation and tentative due date. If you require a specific completion date, please contact your direct representative immediately (Contact Us)